FAQS

Simply put, were the other guy; the one whos not too small to be professional, trusted and experienced but were also not too big to care - about your individual requirements, special circumstances, or after sales service! We have Sidikila Shuttle work all across South Africa, so you have peace of mind that one professional drivers and dedicated management team will handle your transfer on either end. You dont have to be concerned about unknown, unverified companies, drivers, or vehicles. You can feel safe because with Sidikila Shuttle you travel in up to date vehicles with experienced drivers. For more information see What about the safety and security of passengers.

Sidikila Shuttle operates 24 hours a day, 7 days a week.

Use our early warning system. When you realise that you missed your flight or it has been cancelled communicate this to our call centre at the first opportunity. Our control room will also monitor all flights for our transfers and notify the driver if a flight is cancelled, but if you miss your flight we wont know unless you call us. Whenever possible, our control room will dispatch drivers according to your new flight schedule, provided that we have availability. However if we are not informed of your missed or cancelled flight and a driver is dispatched to collect you, you may be charged (up to 100% of the rate) for the missed transfer.

We know these things happen, so if you realise you are running late for your pick up (to the airport or from point-to-point), please use our early warning system. Communicate your delay and estimated time you will need to our call centre at the first opportunity. Our control room will advise the driver of your delay and if necessary (and possible) arrange a later transfer with another driver. However; if we are not notified and the driver has to wait, then waiting costs per hour will apply or you may lose your transfer if we cannot accommodate a later time. (Are there any extra costs). So, when in doubt, give us a shout.

Our friendly agents will immediately follow up and call you back with feedback. Remember to stay in one location and tell us where you are so we can find you at the airport. Most importantly do not panic! Many factors can lead to you not spotting your driver right away, such as for getting to provide your flight number or an unforeseen traffic incident delaying your driver by a few minutes. The Sidikila Shuttle control room makes every effort to manage any/all unforeseen incidents. But rest assured, we will not forget about you! For your own peace of mind make sure to always communicate any flight changes or other incidents to us before your transfer.

Point to point transfers are exactly that, from one point (such as a hotel) to another point (such as a conference or wedding venue). These are typically small to medium size transfers (less than 16 passengers in two or less vehicles). Coach hire refers to transfers for larger groups (more than 16 passengers) at a time and usually also imply longer distances than point to point (such as Polokwane to pretoria for a field trip or conference). Coaches are often hired for sporting events or a group of people who should be kept together (children, tourists, teambuilding) and arrive/leave at the same time. For more information about the cost of a point to point transfer, please click here. Should you wish to get a quote for coach hire, email I want a quote (in the subject line) and the details of your request to info@sidikilashuttle.co.za or simply call us on 082 502 3339 / 078 405 31119.

An Sidikila Shuttle driver will be dispatched within enough time to make it to your pick up destination at least 15 minutes ahead of schedule. Our control room will monitor the driver activity online (via Skytrax satellite tracking), as well as traffic reports. Any travel related concerns will be relayed to the driver and alternative routes will be advised if necessary. In the event that your driver is unavoidably delayed you will be notified telephonically. In instances of extreme delays due to unforeseen circumstances, we will make every attempt to dispatch an alternative driver near you to complete the transfer. Although such instances are few and far between, it gives you our client the peace of mind to know that Sidikila Shuttle take necessary precautions, monitors transfers and communicates appropriately with our clients.

At the airport, your driver will wait for you outside the arrival exit door with your name on a paging board. If you provide a mobile number on booking (see What information must I provide and why), we can try to coordinate a meeting point of your choosing. This may not be possible in all cases depending on airport regulations. At another location, such as your home your driver will wait at the closest safe and convenient point. If you live in a guarded/security complex our driver will obey the rules of entry. It is up to you to communicate your pick up with your security and notify our call centre before your transfer.